IFM CarePlan
IFM CarePlan offers a range of affordable solutions that allows you to best manage your floorcare equipment.
Regardless of the make or model of machine, IFM CarePlan packages allow you to maintain your floorcare equipment to the highest possible standards ensuring that you get optimum performance and reliability from your fleet.
Supported by a nationwide team of fully trained service technicians, IFM customers are safe in the knowledge that they will always receive a fast and efficient response to service and breakdowns.
There are three levels in the IFM CarePlan each of which allows you to manage your maintenance budget as you require:
Silver: a basic package that provides warranty cover and call-outs for breakdowns as and when required
Gold: an enhanced package that also provides preventative maintenance calls over the duration of the contract
Platinum: the ultimate package that provides priority response to breakdowns and
fixed costs for the duration of the contract
Details of the IFM CarePlan Packages
Silver
Most machines are supplied with a minimum 12 months manufacturer’s warranty, with all parts and labour costs covered for repairs that are covered under the terms of the warranty.
- Non-warranty repairs are chargeable at standard rates with a fixed call-out charge and labour charged per 15 minutes on site
- Call-out support for repairs is available as needed, and there is no need to pre-pay
Gold
An equipment service plan that covers scheduled servicing and emergency call-outs.
- A fixed term contract with 2 planned maintenance visits per year
- Inclusive of all call-out and labour charges, and inclusive of PAT testing where required
- Only parts that require replacement or repair are chargeable
Platinum
The ultimate service plan for customers ensures that machines are maintained in their best possible operating condition and reduces the risk of breakdown.
Platinum Service provides a selection of added value features including:
- Priority call-outs over all non-Platinum contract customers
- Cost savings – parts used are supplied at preferential rates
- Fixed costs – the labour rate charged will be fixed for the duration of the contract
- Annual service of machines including a thorough safety check and a written inspection report for your records
- Annual PAT test with certification where required